Tag: customer experience

Laughing While Learning! Sitting down and speaking with Laurie Guest is like pulling up your chair to the dining room table and conversing with your lifelong friend. While Eddie and I had planned to ask Laurie a set of questions, the best part of the conversation was completely unscripted. And when you listen, you will understand why…

How Do You Succeed in A Hyper-competitive Market? The Authenticast Interview: Scott McKain In our premiere episode, Eddie and Juls interview Scott McKain to discuss his keynote presentation at iTSMF Fusion conference in Las Vegas November 1-3, 2016. Scott discusses his main message for attendees and the skills that IT professionals need in today’s market.…